Privacy Policy

Last updated: January 7, 2026 | Version 1.0

Our Privacy Commitment

Web5Pay is committed to protecting your privacy. We collect only the minimum data necessary to provide our service, never sell your information, and give you full control over your data.

Your Privacy Rights

✓Access: View all data we hold about you
✓Correction: Update inaccurate information
✓Deletion: Request account and data removal
✓Portability: Export your data in machine-readable format
✓Objection: Opt-out of marketing communications
✓Restriction: Limit how we process your data

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email, phone number, date of birth
  • Identity Verification: Government ID, proof of address, selfie photo
  • Financial Information: Wallet addresses, transaction history
  • Agent Information: Business name, location, tax ID (for agents)

1.2 Information We Collect Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, features used, time spent
  • Transaction Data: Amount, recipient, timestamp, status
  • Location Data: Approximate location based on IP address

1.3 Information from Third Parties

  • Identity Verification: Data from KYC service providers
  • Fraud Prevention: Risk scores from security partners
  • Blockchain Data: Public transaction information

2. How We Use Your Information

We use your information to:

  • Provide Services: Process transactions, manage your account
  • Verify Identity: Comply with KYC/AML regulations
  • Prevent Fraud: Detect and prevent suspicious activity
  • Improve Service: Analyze usage patterns, fix bugs
  • Communicate: Send transaction confirmations, security alerts
  • Marketing: Send promotional offers (with your consent)
  • Legal Compliance: Respond to legal requests, enforce terms

3. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract Performance: Processing transactions you initiate
  • Legal Obligation: KYC/AML compliance, tax reporting
  • Legitimate Interest: Fraud prevention, service improvement
  • Consent: Marketing communications, optional features

4. How We Share Your Information

We share your information with:

  • Agents: Name and transaction details for cash-in/cash-out services
  • Service Providers: KYC verification, cloud hosting, email delivery
  • Payment Processors: To facilitate blockchain transactions
  • Legal Authorities: When required by law or to prevent crime
  • Business Transfers: In case of merger, acquisition, or sale

We NEVER sell your personal information to third parties for marketing purposes.

5. Data Security

We protect your data using:

  • Encryption: TLS/SSL for data in transit, AES-256 for data at rest
  • Access Controls: Role-based permissions, multi-factor authentication
  • Monitoring: 24/7 security monitoring and intrusion detection
  • Audits: Regular security audits and penetration testing
  • Incident Response: Procedures to handle data breaches promptly

However, no system is 100% secure. You are responsible for protecting your account credentials.

6. Data Retention

We retain your data for:

  • Active Accounts: As long as your account is active
  • Transaction Records: 7 years (regulatory requirement)
  • KYC Documents: 5 years after account closure
  • Marketing Data: Until you opt-out or 2 years of inactivity

After retention periods expire, we securely delete or anonymize your data.

7. International Data Transfers

Web5Pay operates globally. Your data may be transferred to and processed in countries outside your residence. We ensure adequate protection through:

  • Standard Contractual Clauses (EU)
  • Adequacy decisions by regulatory authorities
  • Privacy Shield frameworks (where applicable)

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Authentication, security (cannot be disabled)
  • Analytics Cookies: Usage statistics, performance monitoring
  • Marketing Cookies: Personalized ads, conversion tracking

You can control cookies through your browser settings. Disabling cookies may limit functionality.

9. Children's Privacy

Web5Pay is not intended for users under 18 years old. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.

10. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your data (email: [email protected])
  • Correction: Update your profile in account settings
  • Deletion: Request account deletion (subject to legal retention)
  • Portability: Export your data in JSON format
  • Opt-Out: Unsubscribe from marketing emails
  • Complaint: File a complaint with your data protection authority

11. California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion (subject to exceptions)
  • Right to non-discrimination for exercising privacy rights

Note: Web5Pay does not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

  • Email notification
  • In-app banner
  • Updated "Last Modified" date

Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

By using Web5Pay, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.